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• The invoice gets triggered and sent regardless of whether the credit card payment went through or not
• There are two reasons why the payment may have been rejected by your bank:
  • IONITY requested a pre‑authorization of 40 EUR (or the equivalent in other currencies). The customer’s bank approved this amount, allowing the charging session to proceed normally. After the session, IONITY submitted an adjustment request for the final charging amount. However, some banks may decline this adjustment, which prevents the final payment from being collected.
  • If you have an IONITY Motion or Power subscription, the monthly fee is charged automatically on your recurring billing date. In some cases, the subscription payment does not go through—for example, if your bank declines the transaction. When this happens, the subscription fee remains unpaid, and IONITY’s automated payment‑reminder process is triggered to collect the outstanding amount.

Currently, you can settle an outstanding amount using one of the following methods:

• Via the payment link provided in your payment reminder email
• Via bank transfer using the bank details included in the payment reminder

Please ensure you use the correct IBAN country specified in the payment reminder. Payments made to an incorrect IBAN country cannot be matched and may result in delays in processing.

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• The payment must be made to the country-specific bank account in the local currency in which the charging process took place. Please note that IONITY cannot make any exceptions to this for tax reasons. Thank you for your understanding.

• The date by which you need to make the payment is indicated in the PDF that is included in your email reminder.  

• You will receive a second reminder by email with an additional processing fee added (3 EUR or equivalent in other currencies).
• If you still do not pay, IONITY reserves the right to take legal action.