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How to charge at IONITY?
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Video Guides: How to charge and pay at IONITY
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How can I find an IONITY Charging Station?
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Can I charge my EV without having an IONITY Subscription?
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How can I pay?
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How can I stop my charging process?
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How can I charge via the IONITY mobile app: step-by-step
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How can I start the charging process via QR code?
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How can I start the charging process with a RFID or other charging card?
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How long will it take to charge my car?
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Can my electric vehicle charge with 350 kW?
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Do I need a charging cable?
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What adapter is needed for charging at IONITY stations?
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What types of plugs are available at IONITY stations?
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Which vehicles can charge at IONITY?
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What is the difference between AC charging and DC charging?
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Why is the plug locked during charging?
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How safe is an IONITY charging station?
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How much power can IONITY charging stations deliver?
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How do I unlock the plug?
All about the IONITY App
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IONITY Motion and Power Subscriptions
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How can I download and install the new mobile app?
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What are the conditions of IONITY Subscriptions?
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Are prices with my IONITY Subscription applicable in all EU countries?
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What is the difference between IONITY Monthly Subscriptions and IONITY Annual Subscriptions?
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Can I switch from a monthly subscription to an annual subscription?
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Can I upgrade to IONITY Power 365 from Motion 365?
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If I want to cancel my subscription, what should I do?
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How can I set up an account for the IONITY App?
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Can I set up a company account for the IONITY App and Power / Motion?
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How can I change my email address in the IONITY App?
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What are the system requirements to run the IONITY app on Android and Apple phones?
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How can I change my password?
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How can I update my contact details in the app?
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I forgot my app password. How can I access my account?
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Portugal: Ad-hoc payment via IONITY App and Payment website not available
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IONITY Route Planner
Payment & Billing
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How much does it cost to charge at IONITY?
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IONITY Charging Card
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What are the payment methods for ad-hoc charging?
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How exactly will the subscription fee be collected? When will I be invoiced for the costs of charging sessions?
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Why have I received a payment reminder email from IONITY?
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Why is my credit card pre-authorised? Have I been charged twice?
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Can I use my banking card at IONITY stations? (NFC Payment)
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How can I change my credit card in the IONITY app?
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Information about 3DS authentication for credit cards
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Can I add my company name and address to the invoice?
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Can I use my charging card at IONITY stations?
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Refund request for payments via IONITY App
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Do I need a contract to use IONITY?
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How can I get invoice for my charging session?
Issues with charging
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Issues with starting a charge / Charging doesn't start
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Charging speed too slow?
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Why did my car charge less than the station indicated?
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The charging station does not work or the display shows an error code
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The screen of the charger is black. How can I start a charge?
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The charger is blocked by a vehicle with a combustion engine. What can I do?
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Mazda MX-30 charging issues at some stations
General questions
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FRAUD ALERT: Beware of fake QR Codes at our Charging Locations
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Spark Alliance in the IONITY app
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What is the EVSE ID?
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MSP, CPO – What does it mean?
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The Winter Travel Guide (ENG/DEU/FR)
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Space available at IONITY charging stations
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Where exactly is the IONITY charging station at the location?
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Netherlands: energy information
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What about data protection?
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What can I do if I need assistance at a charging location?
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Contact Customer Service via Email template
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Does IONITY manufacture or sell charging hardware?
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Offering locations for IONITY charging stations
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Livro de Reclamações Portugal
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Complaints Book Portugal
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IONITY chargers' halo colours
Station Specific Information
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IONITY Overbroek (NL) - height limit
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IONITY Saint-Witz (FR) - access to the site
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IONITY Brenner (IT) - height limit
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IONITY Bierset (BE) - height limit
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IONITY Lovosice (CZ) - lounge access 24/7
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IONITY Jarama (ES) - access to the site
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IONITY Seclin (FR) - height limit
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IONITY Valmontone (IT) - height limit

Can I switch from a monthly subscription to an annual subscription?

Yes, you can switch from a monthly subscription to IONITY Motion 365 or Power 365 at anytime. The change takes effect immediately after you confirm and pay for your annual subscription. Please note that switching from an annual to a monthly subscription is not possible until the end of the 12-month term.

Can I switch between monthly subscription MOTION and POWER? How can I do that?

You can upgrade to the IONITY Power tariff anytime within the app. Just go to the associated section and select your desired new tariff. You will receive an order confirmation both in the IONITY app and to the email address registered in your user account. The switch to the IONITY Power will be implemented immediately and displayed in the app, so you can directly benefit from the new and better conditions.

You can also downgrade from IONITY Power to the IONITY Motion tariff within the app. Please note, the change will not be immediate, the switch will take effect from the next billing date and will be displayed in the IONITY app.

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