Search for more topics

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
How to charge at IONITY?
Questions dropdown link
Video Guides: How to charge and pay at IONITY
Questions dropdown link
How can I find an IONITY Charging Station?
Questions dropdown link
Can I charge my EV without having an IONITY Subscription?
Questions dropdown link
How can I pay?
Questions dropdown link
How can I stop my charging process?
Questions dropdown link
How can I charge via the IONITY mobile app: step-by-step
Questions dropdown link
How can I start the charging process via QR code?
Questions dropdown link
How can I start the charging process with a RFID or other charging card?
Questions dropdown link
How long will it take to charge my car?
Questions dropdown link
Can my electric vehicle charge with 350 kW?
Questions dropdown link
Do I need a charging cable?
Questions dropdown link
What adapter is needed for charging at IONITY stations?
Questions dropdown link
What types of plugs are available at IONITY stations?
Questions dropdown link
Which vehicles can charge at IONITY?
Questions dropdown link
What is the difference between AC charging and DC charging?
Questions dropdown link
Why is the plug locked during charging?
Questions dropdown link
How safe is an IONITY charging station?
Questions dropdown link
How much power can IONITY charging stations deliver?
Questions dropdown link
How do I unlock the plug?
All about the IONITY App
Questions dropdown link
IONITY Motion and Power Subscriptions
Questions dropdown link
How can I download and install the new mobile app?
Questions dropdown link
What are the conditions of IONITY Subscriptions?
Questions dropdown link
Are prices with my IONITY Subscription applicable in all EU countries?
Questions dropdown link
What is the difference between IONITY Monthly Subscriptions and IONITY Annual Subscriptions?
Questions dropdown link
Can I switch from a monthly subscription to an annual subscription?
Questions dropdown link
Can I upgrade to IONITY Power 365 from Motion 365?
Questions dropdown link
If I want to cancel my subscription, what should I do?
Questions dropdown link
How can I set up an account for the IONITY App?
Questions dropdown link
Can I set up a company account for the IONITY App and Power / Motion?
Questions dropdown link
How can I change my email address in the IONITY App?
Questions dropdown link
What are the system requirements to run the IONITY app on Android and Apple phones?
Questions dropdown link
How can I change my password?
Questions dropdown link
How can I update my contact details in the app?
Questions dropdown link
I forgot my app password. How can I access my account?
Questions dropdown link
Portugal: Ad-hoc payment via IONITY App and Payment website not available
Questions dropdown link
IONITY Route Planner
Payment & Billing
Questions dropdown link
How much does it cost to charge at IONITY?
Questions dropdown link
IONITY Charging Card
Questions dropdown link
What are the payment methods for ad-hoc charging?
Questions dropdown link
How exactly will the subscription fee be collected? When will I be invoiced for the costs of charging sessions?
Questions dropdown link
Why have I received a payment reminder email from IONITY?
Questions dropdown link
Why is my credit card pre-authorised? Have I been charged twice?
Questions dropdown link
Can I use my banking card at IONITY stations? (NFC Payment)
Questions dropdown link
How can I change my credit card in the IONITY app?
Questions dropdown link
Information about 3DS authentication for credit cards
Questions dropdown link
Can I add my company name and address to the invoice?
Questions dropdown link
Can I use my charging card at IONITY stations?
Questions dropdown link
Refund request for payments via IONITY App
Questions dropdown link
Do I need a contract to use IONITY?
Questions dropdown link
How can I get invoice for my charging session?
Issues with charging
Questions dropdown link
Issues with starting a charge / Charging doesn't start
Questions dropdown link
Charging speed too slow?
Questions dropdown link
Why did my car charge less than the station indicated?
Questions dropdown link
The charging station does not work or the display shows an error code
Questions dropdown link
The screen of the charger is black. How can I start a charge?
Questions dropdown link
The charger is blocked by a vehicle with a combustion engine. What can I do?
Questions dropdown link
Mazda MX-30 charging issues at some stations
General questions
Questions dropdown link
FRAUD ALERT: Beware of fake QR Codes at our Charging Locations
Questions dropdown link
Spark Alliance in the IONITY app
Questions dropdown link
What is the EVSE ID?
Questions dropdown link
MSP, CPO – What does it mean?
Questions dropdown link
The Winter Travel Guide (ENG/DEU/FR)
Questions dropdown link
Space available at IONITY charging stations
Questions dropdown link
Where exactly is the IONITY charging station at the location?
Questions dropdown link
Netherlands: energy information
Questions dropdown link
What about data protection?
Questions dropdown link
What can I do if I need assistance at a charging location?
Questions dropdown link
Contact Customer Service via Email template
Questions dropdown link
Does IONITY manufacture or sell charging hardware?
Questions dropdown link
Offering locations for IONITY charging stations
Questions dropdown link
Livro de Reclamações Portugal
Questions dropdown link
Complaints Book Portugal
Questions dropdown link
IONITY chargers' halo colours
Questions dropdown link
24/7 Hotline support
Station Specific Information
Questions dropdown link
IONITY Overbroek (NL) - height limit
Questions dropdown link
IONITY Saint-Witz (FR) - access to the site
Questions dropdown link
IONITY Brenner (IT) - height limit
Questions dropdown link
IONITY Bierset (BE) - height limit
Questions dropdown link
IONITY Lovosice (CZ) - lounge access 24/7
Questions dropdown link
IONITY Jarama (ES) - access to the site
Questions dropdown link
IONITY Seclin (FR) - height limit
Questions dropdown link
IONITY Valmontone (IT) - height limit

Can I switch from a monthly subscription to an annual subscription?

Yes, you can switch from a monthly subscription to IONITY Motion 365 or Power 365 at anytime. The change takes effect immediately after you confirm and pay for your annual subscription. Please note that switching from an annual to a monthly subscription is not possible until the end of the 12-month term.

Can I switch between monthly subscription MOTION and POWER? How can I do that?

You can upgrade to the IONITY Power tariff anytime within the app. Just go to the associated section and select your desired new tariff. You will receive an order confirmation both in the IONITY app and to the email address registered in your user account. The switch to the IONITY Power will be implemented immediately and displayed in the app, so you can directly benefit from the new and better conditions.

You can also downgrade from IONITY Power to the IONITY Motion tariff within the app. Please note, the change will not be immediate, the switch will take effect from the next billing date and will be displayed in the IONITY app.

Was this answer helpful?
Thank you for your feedback!
Oops! Something went wrong while submitting the form.