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How to charge at IONITY?
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Video Guides: How to charge and pay at IONITY
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Does IONITY support Plug and Charge?
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How can I pay?
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How can I find an IONITY charging station?
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Can I charge my EV without having an IONITY Subscription?
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How can I stop my charging process?
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How can I charge via the IONITY mobile app: step-by-step
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The Winter Travel Guide (ENG/DEU/FR)
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How can I start the charging process via QR code?
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How can I start the charging process with a RFID or other charging card?
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How long will it take to charge my car?
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Can my electric vehicle charge with 350 kW?
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Do I need a charging cable?
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Can I use an adapter when charging at IONITY stations?
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What types of plugs are available at IONITY stations?
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Which vehicles can charge at IONITY?
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What is the difference between AC charging and DC charging?
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Why is the plug locked during charging?
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How safe is an IONITY charging station?
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How do I unlock the plug?
All about the IONITY App
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IONITY Motion and Power Subscriptions
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How can I download and install the mobile app?
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ChargeLeague in the IONITY App
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What are the conditions of IONITY Subscriptions?
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Are prices with my IONITY Subscription applicable in all EU countries?
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What is the difference between IONITY Monthly Subscriptions and IONITY Annual Subscriptions?
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Can I switch from a monthly subscription to an annual subscription?
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Can I upgrade to IONITY Power 365 from Motion 365?
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How can I set up an account for the IONITY App?
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Can I set up a company account for the IONITY App and Power / Motion?
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Can I change my email address in the IONITY App?
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How can I delete my account?
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Credit balance tab in the IONITY App
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What are the system requirements to run the IONITY app on Android and Apple phones?
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How can I change my password?
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How can I update my contact details in the app?
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I forgot my app password. How can I access my account?
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Portugal: Ad-hoc payment via IONITY App and Payment website not available
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IONITY Route Planner
Payment & Billing
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How much does it cost to charge at IONITY?
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IONITY Charging Card
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What are the payment methods for ad-hoc charging?
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How exactly will the subscription fee be collected?
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Why have I received a payment reminder email from IONITY?
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Why is my credit card pre-authorised? Have I been charged twice?
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Can I use my banking card at IONITY stations? (NFC Payment)
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How can I change my credit card in the IONITY App?
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Information about 3DS authentication for credit cards
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Can I add my company name and address to the invoice?
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Can I use my charging card at IONITY stations?
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Refund request for payments via IONITY App
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How can I get invoice for my charging session?
Issues with charging
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Issues with starting a charge / Charging doesn't start
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Charging speed too slow?
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Why did my car charge less than the station indicated?
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The charging station does not work or the display shows an error code
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The screen of the charger is black. How can I start a charge?
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The charger is blocked by a vehicle with a combustion engine. What can I do?
General questions
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Can external charging card (RFID) be linked to the IONITY App
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What is the EVSE ID?
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MSP, CPO – What does it mean?
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Warning about fraudulent activities
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Space available at IONITY charging stations
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What about data protection?
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What can I do if I need assistance at a charging location?
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Does IONITY manufacture or sell charging hardware?
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Offering locations for IONITY charging stations
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Complaints Book Portugal
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IONITY chargers' halo colours
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Charging station availability, under construction and how to find IONITY chargers?
Station Specific Information
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IONITY Overbroek (NL) - height limit
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IONITY Saint-Witz (FR) - access to the site
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IONITY Brenner (IT) - height limit
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IONITY Bierset (BE) - height limit
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IONITY Lovosice (CZ) - lounge access 24/7
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IONITY Jarama (ES) - access to the site
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IONITY Seclin (FR) - height limit
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IONITY Valmontone (IT) - height limit

Warning about fraudulent activities

Beware of fake offers at our Charging Locations

Parking spaces with alleged IONITY charging stations are currently being offered for sale by individuals claiming to be IONITY employees.

These offers do not come from IONITY. IONITY never makes such offers and does not sell parking spaces with charging stations or similar services.

If you receive such an offer or something similar, please report it to our Customer Service. Email: support@ionity.eu

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Beware of fake QR Codes at our Charging Locations

We want to make you aware of a scam targeting users of EV charging stations. Fraudsters have been placing fake QR codes over the genuine ones, redirecting unsuspecting customers to fraudulent websites that closely mimic our official payment website. These fake websites may attempt to steal your payment details or other personal information.

How to Stay Safe:

  • Inspect the QR code before scanning: Look out for signs of tampering such as peeling edges, mismatched colours, or stickers placed over the original QR code. The photos below show examples of a fake QR code placed on top of the real one.
  • Be cautious of fake websites: Fraudulent payment sites may use similar logos, layouts, and branding to appear legitimate. Always double-check the web address to make sure you're on the correct site: https://payment.ionity.eu
  • Use the IONITY App: Whenever possible, use the IONITY App instead of scanning a QR code. You can download it for free from your device’s app store. Alternatively, contactless card payment via a terminal (if available) is also a secure option.
  • Report suspicious activity: If you come across any fake QR codes or notice anything unusual, please contact our customer service team and report it.

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Your awareness helps protect both you and others from fraud. Stay vigilant and charge with confidence!

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