Search for more topics

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
How to charge at IONITY?
Questions dropdown link
Video Guides: How to charge and pay at IONITY
Questions dropdown link
Does IONITY support Plug and Charge?
Questions dropdown link
How can I pay?
Questions dropdown link
How can I find an IONITY charging station?
Questions dropdown link
Can I charge my EV without having an IONITY Subscription?
Questions dropdown link
How can I stop my charging process?
Questions dropdown link
How can I charge via the IONITY mobile app: step-by-step
Questions dropdown link
The Winter Travel Guide (ENG/DEU/FR)
Questions dropdown link
How can I start the charging process via QR code?
Questions dropdown link
How can I start the charging process with a RFID or other charging card?
Questions dropdown link
How long will it take to charge my car?
Questions dropdown link
Can my electric vehicle charge with 350 kW?
Questions dropdown link
Do I need a charging cable?
Questions dropdown link
Can I use an adapter when charging at IONITY stations?
Questions dropdown link
What types of plugs are available at IONITY stations?
Questions dropdown link
Which vehicles can charge at IONITY?
Questions dropdown link
What is the difference between AC charging and DC charging?
Questions dropdown link
Why is the plug locked during charging?
Questions dropdown link
How safe is an IONITY charging station?
Questions dropdown link
How do I unlock the plug?
All about the IONITY App
Questions dropdown link
IONITY Motion and Power Subscriptions
Questions dropdown link
How can I download and install the mobile app?
Questions dropdown link
ChargeLeague in the IONITY App
Questions dropdown link
What are the conditions of IONITY Subscriptions?
Questions dropdown link
Are prices with my IONITY Subscription applicable in all EU countries?
Questions dropdown link
What is the difference between IONITY Monthly Subscriptions and IONITY Annual Subscriptions?
Questions dropdown link
Can I switch from a monthly subscription to an annual subscription?
Questions dropdown link
Can I upgrade to IONITY Power 365 from Motion 365?
Questions dropdown link
How can I set up an account for the IONITY App?
Questions dropdown link
Can I set up a company account for the IONITY App and Power / Motion?
Questions dropdown link
Can I change my email address in the IONITY App?
Questions dropdown link
How can I delete my account?
Questions dropdown link
Credit balance tab in the IONITY App
Questions dropdown link
What are the system requirements to run the IONITY app on Android and Apple phones?
Questions dropdown link
How can I change my password?
Questions dropdown link
How can I update my contact details in the app?
Questions dropdown link
I forgot my app password. How can I access my account?
Questions dropdown link
Portugal: Ad-hoc payment via IONITY App and Payment website not available
Questions dropdown link
IONITY Route Planner
Questions dropdown link
Where can I find the price of the IONITY Power and Motion tariffs for my country?
Questions dropdown link
Can I switch between monthly subscription MOTION and POWER? How can I do that?
Questions dropdown link
How exactly will the subscription fee be collected?
Questions dropdown link
What is the difference between IONITY Motion and IONITY Power tariffs?
Questions dropdown link
Can I charge my car without having IONITY subscription?
Questions dropdown link
What is the difference between the Right of Withdrawal and a Cancellation?
Payment & Billing
Questions dropdown link
Why have I received a payment reminder email from IONITY?
Questions dropdown link
How much does it cost to charge at IONITY?
Questions dropdown link
IONITY Charging Card
Questions dropdown link
What are the payment methods for ad-hoc charging?
Questions dropdown link
How exactly will the subscription fee be collected?
Questions dropdown link
Why is my credit card pre-authorised? Have I been charged twice?
Questions dropdown link
Can I use my banking card at IONITY stations? (NFC Payment)
Questions dropdown link
How can I change my credit card in the IONITY App?
Questions dropdown link
Information about 3DS authentication for credit cards
Questions dropdown link
Can I add my company name and address to the invoice?
Questions dropdown link
Can I use my charging card at IONITY stations?
Questions dropdown link
Refund request for payments via IONITY App
Questions dropdown link
How can I get invoice for my charging session?
Questions dropdown link
What happens when I charge with my IONITY Charging Card abroad?
Questions dropdown link
What triggers the payment reminder process for an IONITY customer?
Questions dropdown link
I have received an invoice, why are you telling me I have not paid?
Questions dropdown link
Can I pay in another currency?
Questions dropdown link
What happens if I do not make the outstanding payments?
Questions dropdown link
What is the IONITY Charging Card? What does RFID mean?
Questions dropdown link
How do I get an IONITY Charging Card?
Questions dropdown link
How much does the IONITY Charging Card cost?
Questions dropdown link
How do I activate my IONITY Charging Card?
Questions dropdown link
How do I use the IONITY Charging Card to start the session?
Questions dropdown link
How do I pay for charging with my IONITY Charging Card?
Questions dropdown link
What is the price for charging with my IONITY Charging Card?
Questions dropdown link
Do I need a charging card to use the IONITY subscription?
Questions dropdown link
When will I receive my IONITY Charging Card?
Questions dropdown link
Can I order more IONITY Charging Cards?
Questions dropdown link
What if I don’t want to keep my IONITY charging card?
Questions dropdown link
If my IONITY Charging Card is lost/stolen, what should I do?
Questions dropdown link
What should I do if a charging session with my IONITY Charging Card fails?
Questions dropdown link
When do I receive my invoice for charging sessions I have completed with my IONITY Charging Card?
Questions dropdown link
What happens if a payment for my charging sessions fails?
Questions dropdown link
Where can I find details of my past charging sessions that I authorized with my IONITY Charging Card?
Questions dropdown link
Can I use my IONITY Charging Card at other charging points e.g. ChargeLeague stations?
Questions dropdown link
Do I need the IONITY app to charge with the charging card?
Questions dropdown link
Why can’t I charge in Portugal with my IONITY Charging Card?
Questions dropdown link
How can I (un)block the IONITY charging card?
Questions dropdown link
Unexpected charging card fee applied
Issues with charging
Questions dropdown link
Issues with starting a charge / Charging doesn't start
Questions dropdown link
Issues with starting a charge
Questions dropdown link
Charging speed too slow?
Questions dropdown link
Why did my car charge less than the station indicated?
Questions dropdown link
The charging station does not work or the display shows an error code
Questions dropdown link
The screen of the charger is black. How can I start a charge?
Questions dropdown link
The charger is blocked by a vehicle with a combustion engine. What can I do?
General questions
Questions dropdown link
Can external charging card (RFID) be linked to the IONITY App
Questions dropdown link
What is the EVSE ID?
Questions dropdown link
MSP, CPO – What does it mean?
Questions dropdown link
Warning about fraudulent activities
Questions dropdown link
Space available at IONITY charging stations
Questions dropdown link
What about data protection?
Questions dropdown link
What can I do if I need assistance at a charging location?
Questions dropdown link
Does IONITY manufacture or sell charging hardware?
Questions dropdown link
Offering locations for IONITY charging stations
Questions dropdown link
Complaints Book Portugal
Questions dropdown link
IONITY chargers' halo colours
Questions dropdown link
Charging station availability, under construction and how to find IONITY chargers?
Station Specific Information
Questions dropdown link
IONITY Overbroek (NL) - height limit
Questions dropdown link
IONITY Saint-Witz (FR) - access to the site
Questions dropdown link
IONITY Brenner (IT) - height limit
Questions dropdown link
IONITY Bierset (BE) - height limit
Questions dropdown link
IONITY Lovosice (CZ) - lounge access 24/7
Questions dropdown link
IONITY Jarama (ES) - access to the site
Questions dropdown link
IONITY Seclin (FR) - height limit
Questions dropdown link
IONITY Valmontone (IT) - height limit

What happens if a payment for my charging sessions fails?

We will attempt to process the failed payment a second time. If this attempt is also unsuccessful, a payment reminder process will be initiated, and you will be contacted via email. Please be aware that if we detect any signs of fraudulent activity, we reserve the right to deactivate your charging card as a security measure.

No items found.
Was this answer helpful?
Thank you for your feedback!
Oops! Something went wrong while submitting the form.