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How to charge at IONITY?
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Video Guides: How to charge and pay at IONITY
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Does IONITY support Plug and Charge?
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How can I pay?
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How can I find an IONITY charging station?
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Can I charge my EV without having an IONITY Subscription?
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How can I stop my charging process?
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How can I charge via the IONITY mobile app: step-by-step
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The Winter Travel Guide (ENG/DEU/FR)
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How can I start the charging process via QR code?
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How can I start the charging process with a RFID or other charging card?
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How long will it take to charge my car?
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Can my electric vehicle charge with 350 kW?
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Do I need a charging cable?
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Can I use an adapter when charging at IONITY stations?
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What types of plugs are available at IONITY stations?
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Which vehicles can charge at IONITY?
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What is the difference between AC charging and DC charging?
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Why is the plug locked during charging?
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How safe is an IONITY charging station?
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How do I unlock the plug?
All about the IONITY App
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IONITY Motion and Power Subscriptions
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How can I download and install the mobile app?
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ChargeLeague in the IONITY App
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What are the conditions of IONITY Subscriptions?
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Are prices with my IONITY Subscription applicable in all EU countries?
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What is the difference between IONITY Monthly Subscriptions and IONITY Annual Subscriptions?
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Can I switch from a monthly subscription to an annual subscription?
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Can I upgrade to IONITY Power 365 from Motion 365?
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If I want to cancel my subscription, what should I do?
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How can I set up an account for the IONITY App?
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Can I set up a company account for the IONITY App and Power / Motion?
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How can I change my email address in the IONITY App?
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How can I delete my account?
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Credit balance tab in the IONITY App
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What are the system requirements to run the IONITY app on Android and Apple phones?
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How can I change my password?
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How can I update my contact details in the app?
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I forgot my app password. How can I access my account?
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Portugal: Ad-hoc payment via IONITY App and Payment website not available
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IONITY Route Planner
Payment & Billing
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How much does it cost to charge at IONITY?
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IONITY Charging Card
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What are the payment methods for ad-hoc charging?
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How exactly will the subscription fee be collected?
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Why have I received a payment reminder email from IONITY?
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Why is my credit card pre-authorised? Have I been charged twice?
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Can I use my banking card at IONITY stations? (NFC Payment)
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How can I change my credit card in the IONITY app?
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Information about 3DS authentication for credit cards
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Can I use my charging card at IONITY stations?
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Refund request for payments via IONITY App
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How can I get invoice for my charging session?
Issues with charging
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Issues with starting a charge / Charging doesn't start
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Charging speed too slow?
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Why did my car charge less than the station indicated?
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The charging station does not work or the display shows an error code
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The screen of the charger is black. How can I start a charge?
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The charger is blocked by a vehicle with a combustion engine. What can I do?
General questions
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Can external charging card (RFID) be linked to the IONITY App
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What is the EVSE ID?
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MSP, CPO – What does it mean?
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Warning about fraudulent activities
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Space available at IONITY charging stations
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What about data protection?
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What can I do if I need assistance at a charging location?
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Does IONITY manufacture or sell charging hardware?
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Offering locations for IONITY charging stations
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Complaints Book Portugal
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IONITY chargers' halo colours
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Charging station availability, under construction and how to find IONITY chargers?
Station Specific Information
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IONITY Overbroek (NL) - height limit
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IONITY Saint-Witz (FR) - access to the site
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IONITY Brenner (IT) - height limit
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IONITY Bierset (BE) - height limit
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IONITY Lovosice (CZ) - lounge access 24/7
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IONITY Jarama (ES) - access to the site
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IONITY Seclin (FR) - height limit
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IONITY Valmontone (IT) - height limit

Charging station availability, under construction and how to find IONITY chargers?

The network map on the IONITY website displays all our charging station locations that are live/open to public and currently under construction. Please note, we do not share any additional information about potential future locations that are not displayed on the network map of our website. Similarly, we are unable to share opening dates of stations that are currently under construction. This is due to various external dependencies, such as availability of hardware, grid connections, permissions etc. that are outside of our control.

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