How can we help?

Got a question or ran into a charging issue? The IONITY Customer Support is here to help you get back on the road quickly.

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Service updates & important notices

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How to charge at IONITY

More about charging

Video Guides: How to charge and pay at IONITY

How can I find an IONITY Charging Station?

Can I charge my EV without having an IONITY Subscription?

All about the IONITY App

More about the app

IONITY Motion and Power Subscriptions

How can I download and install the mobile app?

What are the conditions of IONITY Subscriptions?

Payment & Billing

More about payment & billing

How much does it cost to charge at IONITY?

IONITY Charging Card

What are the payment methods for ad-hoc charging?

Issues with charging

More about charging issues

Issues with starting a charge / Charging doesn't start

Charging speed too slow?

Why did my car charge less than the station indicated?

General questions

More general questions

FRAUD ALERT: Beware of fake QR Codes at our Charging Locations

ChargeLeague in the IONITY App

What is the EVSE ID?

Location specific information

More location information

IONITY Overbroek (NL) - height limit

IONITY Saint-Witz (FR) - access to the site

IONITY Brenner (IT) - height limit

Email ContactCharging WebsiteHotline Telephone Numbers

Available across 24 countries.

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IONITY Network

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Hotline
Hotline Phone Number
+43 135 805 60
24/7 support for EV charging issues in Austria
Austria
Hotline
Hotline Phone Number
+32 28 99 72 67
24/7 support for EV charging issues in Belgium
Belgium
Hotline
Hotline Phone Number
+385 1 55 44 276
24/7 support for EV charging issues in Croatia
Croatia
Hotline
Hotline Phone Number
+420 225 379 479
24/7 support for EV charging issues in Czech Republic
Czech Republic
Hotline
Hotline Phone Number
+45 787 952 68
24/7 support for EV charging issues in Denmark
Denmark
Hotline
Hotline Phone Number
+37 26683081
24/7 support for EV charging issues in Estonia
Estonia
Hotline
Hotline Phone Number
+358 9 4255 0651
24/7 support for EV charging issues in Finland
Finland
Hotline
Hotline Phone Number
+33 187 210 891
24/7 support for EV charging issues in France
France
Hotline
Hotline Phone Number
+49 89 4425 5071
24/7 support for EV charging issues in Germany
Germany
Hotline
Hotline Phone Number
+36 1 848 0302
24/7 support for EV charging issues in Hungary
Hungary
Hotline
Hotline Phone Number
+353 1 691 7020
24/7 support for EV charging issues in Ireland
Ireland
Hotline
Hotline Phone Number
+39 02 60 063 068
24/7 support for EV charging issues in Italy
Italy
Hotline
Hotline Phone Number
+37 162444271
24/7 support for EV charging issues in Latvia
Latvia
Hotline
Hotline Phone Number
+37 05 25 951 64
24/7 support for EV charging issues in Lithuania
Lithuania
Hotline
Hotline Phone Number
+31 20 70 828 96
24/7 support for EV charging issues in Netherlands
Netherlands
Hotline
Hotline Phone Number
+47 219 592 77
24/7 support for EV charging issues in Norway
Norway
Hotline
Hotline Phone Number
+48 221521242
24/7 support for EV charging issues in Poland
Poland
Hotline
Hotline Phone Number
+351 30 8803137
24/7 support for EV charging issues in Portugal
Portugal
Hotline
Hotline Phone Number
+421 2 321 79 061
24/7 support for EV charging issues in Slovakia
Slovakia
Hotline
Hotline Phone Number
+386 1 227 6592
24/7 support for EV charging issues in Slovenia
Slovenia
Hotline
Hotline Phone Number
+34 911 79 76 28
24/7 support for EV charging issues in Spain
Spain
Hotline
Hotline Phone Number
+46 855 766 802
24/7 support for EV charging issues in Sweden
Sweden
Hotline
Hotline Phone Number
+41 43 55 01 449
24/7 support for EV charging issues in Switzerland
Switzerland
Hotline
Hotline Phone Number
+44 203 88 50 100
24/7 support for EV charging issues in the U.K.
United Kingdom