How can we help?
Got a question or ran into a charging issue? The IONITY Customer Support is here to help you get back on the road quickly.
Service updates & important notices
Invoices related to IONITY charging card sessions between 10th of February and the 26th of February
We are currently experiencing a technical issue that is temporarily preventing invoice downloads in the app and receiving them via email. This affects customers who charged with the IONITY charging card on 10-26 February 2026. Please rest assured the issue will be fixed as soon as possible. We thank you for your patience.
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Location specific information
Available across 24 countries.
All access with our app.
Select country
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Hotline
24/7 support for EV charging issues in Czech Republic
Czech Republic
Hotline
24/7 support for EV charging issues in Lithuania
Lithuania
Hotline
24/7 support for EV charging issues in Netherlands
Netherlands
Hotline
24/7 support for EV charging issues in Switzerland
Switzerland
Hotline
24/7 support for EV charging issues in the U.K.
United Kingdom