IONITY Support — Get Help with EV Charging & Services

Question 1

How can I find an IONITY Charging Station?

Accepted Answer

Information about finding IONITY charging stations across the network.

Question 2

Can I charge my EV without having an IONITY Subscription?

Accepted Answer

Yes, you can charge at IONITY stations without a subscription using ad-hoc payment methods.

Question 3

How can I download and install the mobile app?

Accepted Answer

Instructions for downloading and installing the IONITY mobile app.

Question 4

What are the conditions of IONITY Subscriptions?

Accepted Answer

Details about IONITY subscription terms and conditions, including Motion and Power subscription options.

Question 5

How much does it cost to charge at IONITY?

Accepted Answer

Pricing information for charging at IONITY stations, including subscription and ad-hoc rates.

Question 6

What are the payment methods for ad-hoc charging?

Accepted Answer

Available payment methods for charging without a subscription at IONITY stations.

Question 7

Issues with starting a charge / Charging doesn't start

Accepted Answer

Troubleshooting steps for resolving issues when charging doesn't start at IONITY stations.

Question 8

Charging speed too slow?

Accepted Answer

Information about factors affecting charging speed and how to optimize your charging experience.

Question 9

Why did my car charge less than the station indicated?

Accepted Answer

Explanation of differences between station readings and actual charge received by the vehicle.

Question 10

What is the EVSE ID?

Accepted Answer

Information about the Electric Vehicle Supply Equipment identification number used at charging stations.

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