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If I want to cancel my subscription, what should I do?
You can cancel your subscription in the IONITY App at any time. After cancelling your subscription, it will stay active until your next billing date, which you can see in your account. Your billing date is the date your annual subscription ends or the date you are invoiced monthly for your monthly subscription.
If you travel and commute with your EV more frequently, you can book one of our IONITY subscription tariffs and benefit from a lower price/kWh.
IONITY Power and IONITY Motion are designed to meet your charging needs. Please visit our website to find out more: IONITY Subscriptions
You can upgrade to the IONITY Power tariff anytime within the app. Just go to the associated section and select your desired new tariff. You will receive an order confirmation both in the IONITY app and to the email address registered in your user account. The switch to the IONITY Power will be implemented immediately and displayed in the app, so you can directly benefit from the new and better conditions.
You can also downgrade from IONITY Power to the IONITY Motion tariff within the app. Please note, the change will not be immediate, the switch will take effect from the next billing date and will be displayed in the IONITY app.
The IONITY Motion and Power subscriptions are valid in 23 European countries (currently not in Portugal).
IONITY and the User may terminate the IONITY subscription contract at any time with effect from the next Billing Date. Until the next Billing Date (the day of paid activation of the respective IONITY subscription (“Billing Date”), the IONITY subscription contract shall remain in effect, allowing the User to continue using the terminated IONITY subscription contract until then.
For more detailed information, please see our website: IONITY – Flexible EV charging subscriptions at fair rates
Be aware that your IONITY subscriptions are only valid at IONITY stations. In Portugal you will be able to charge via our partners connected to Spark Alliance.