How can we help?
Got a question or ran into a charging issue? The IONITY Customer Support is here to help you get back on the road quickly.
Service updates & important notices
New! INVOICE download directly from the IONITY App
If you started your charging session via the IONITY App, you can now download your invoice directly from your APP. Just follow these 3 simple steps:
- Step 1: Open the app and go to “Sessions”.
- Step 2: Find the charging session you want.
- Step 3: Tap the download icon (arrow) to get your invoice.
If you started the session via the QR code or the NFC terminal (credit/debit card payment) please read more on our FAQ section IONITY Support — How can I get invoice for my charging session?
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Location specific information
Available across 24 countries.
All access with our app.
Select country
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Hotline
24/7 support for EV charging issues in Czech Republic
Czech Republic
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24/7 support for EV charging issues in Lithuania
Lithuania
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24/7 support for EV charging issues in Netherlands
Netherlands
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24/7 support for EV charging issues in Switzerland
Switzerland
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24/7 support for EV charging issues in the U.K.
United Kingdom