How can we help?
Got a question or ran into a charging issue? The IONITY Customer Support is here to help you get back on the road quickly.
Service updates & important notices
Fraud warning: QR codes
We have been made aware that QR codes displayed on some of our chargers may be manipulated by fraudsters and lead customers to payment websites, which are NOT related to IONITY.
When scanning the QR code for direct payment, please make sure that you are redirected to the official IONITY payment website: https://payment.ionity.eu/
After scanning a legit IONITY QR code, you will be directed to intercharge.eu for a couple of seconds. Redirection to https://payment.ionity.eu/ should occur right afterwards. If you come across this issue at one of our locations, please report it to our Customer Service.
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24/7 support for EV charging issues in Czech Republic
Czech Republic
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24/7 support for EV charging issues in Lithuania
Lithuania
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24/7 support for EV charging issues in Netherlands
Netherlands
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24/7 support for EV charging issues in Switzerland
Switzerland
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24/7 support for EV charging issues in the U.K.
United Kingdom