If you plan to pay for your charging session through the IONITY App, download it before you set off. This saves time at the station and lets you start charging immediately.

You can use the app with or without a subscription; however, subscribers benefit from lower kWh rates.

You can also order an IONITY charging card (RFID) through the IONITY App and link it to your account. Once linked, you can start charging sessions simply by tapping your RFID card at the charger.

For more information about the IONITY charging card click here

To download the app, use the following links:

Google Play Store: https://play.google.com/store/apps/details?id=com.cleevio.ionity.android.app

Apple App Store: https://apps.apple.com/de/app/ionity/id1551448692

If you prefer not to download our app, you can still use our chargers by scanning the QR code available on every charger. Follow these steps to start a charging session:

1. Scan the QR code on the charger with your smartphone.

2. Open the website displayed on your screen (https://payment.ionity.eu).
If you would like to receive an invoice by email after the session (sent within 24–48 hours), please add your personal details when prompted.

3. Tap “start charging” to begin the process.

4. Accept the terms of use and select your preferred payment method.

Please note that your card will be pre‑authorised with 40 EUR, 40 GBP, or a similar amount in other local currencies. This amount is held temporarily, and you will only be charged for the actual energy consumed at the end of your session.

After your payment is confirmed, you can insert the charging cable in your car and the charging session will start.

At selected IONITY stations there are contacless payment terminals (NFC) installed for direct ad-hoc payment with a credit/debit card or Google Pay and Apple Pay via smartphone.

Please note that your card will be pre‑authorised with 40 EUR, 40 GBP, or a similar amount in other local currencies. This amount is held temporarily, and you will only be charged for the actual energy consumed at the end of your session.

Please find more information here: Can I use my banking card at IONITY stations? (NFC Payment) - IONITY Support - Portal

You can charge and pay within the IONITY network via a contract with a Mobility Service Provider (MSP). As a customer of these providers, you gain access to charging networks for electric vehicles which include but are not limited to IONITY. Typically, you are offered contactless payment options via RFID cards or tokens as well as with smartphone apps.

You can check the compatibility with your Mobility Service Provider (MSP) – most of them have information about charging networks on their website. Make sure their charging service and your tariff include access to the IONITY high-power charging network.

Plug & Charge provides a seamless and fully automated charging experience. IONITY already supports this feature, allowing you to simply plug in your vehicle and start charging—no app or card required.

To benefit from Plug & Charge, your vehicle must have the feature enabled, and you must have an active contract with a Mobility Service Provider (MSP) that offers this service.

Note: Plug & Charge is currently not supported in the IONITY app.

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