Search for more topics

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
How to charge at IONITY?
Questions dropdown link
Video Guides: How to charge and pay at IONITY
Questions dropdown link
How can I find an IONITY Charging Station?
Questions dropdown link
How can I pay?
Questions dropdown link
How can I stop my charging process?
Questions dropdown link
How can I charge via the IONITY mobile app: step-by-step
Questions dropdown link
How can I start the charging process via QR code?
Questions dropdown link
How can I start the charging process with a RFID or other charging card?
Questions dropdown link
How long will it take to charge my car?
Questions dropdown link
How fast can I charge at IONITY?
Questions dropdown link
Can my electric vehicle charge with 350 kW?
Questions dropdown link
Do I need a charging cable?
Questions dropdown link
What adapter is needed for charging at IONITY stations?
Questions dropdown link
What types of plugs are available at IONITY stations?
Questions dropdown link
Which vehicles can charge at IONITY?
Questions dropdown link
What is the difference between AC charging and DC charging?
Questions dropdown link
Why is the plug locked during charging?
Questions dropdown link
How safe is an IONITY charging station?
Questions dropdown link
How much power can IONITY charging stations deliver?
Questions dropdown link
How do I unlock the plug?
All about the IONITY App
Questions dropdown link
IONITY Motion and Power Subscriptions
Questions dropdown link
How can I download and install the new mobile app?
Questions dropdown link
How can I set up an account for the IONITY App?
Questions dropdown link
Can I set up a company account for the IONITY App and PASSPORT?
Questions dropdown link
How can I change my email address in the IONITY App?
Questions dropdown link
What are the system requirements to run the IONITY app on Android and Apple phones?
Questions dropdown link
Do I require an account to use the mobile app?
Questions dropdown link
How can I change my password?
Questions dropdown link
How can I update my contact details in the app?
Questions dropdown link
How can I save my credit card details in the app for future payments?
Questions dropdown link
I forgot my app password. How can I access my account?
Questions dropdown link
Portugal: Ad-hoc payment via IONITY App and Payment website not available
Questions dropdown link
Can I use my old user account in the new App?
Questions dropdown link
IONITY Route Planner
Payment & Billing
Questions dropdown link
How much does it cost to charge at IONITY?
Questions dropdown link
What are the payment methods for ad-hoc charging?
Questions dropdown link
Why have I received a payment reminder email from IONITY?
Questions dropdown link
Why is my credit card pre-authorised? Have I been charged twice?
Questions dropdown link
Can I use my banking card at IONITY stations? (NFC Payment)
Questions dropdown link
How can I change my credit card in the IONITY app?
Questions dropdown link
Information about 3DS authentication for credit cards
Questions dropdown link
Can I add my company name and address to the invoice?
Questions dropdown link
Can I use my charging card at IONITY stations?
Questions dropdown link
Does IONITY provide RFID / charging cards?
Questions dropdown link
Refund request for payments via IONITY App
Questions dropdown link
Do I need a contract to use IONITY?
Questions dropdown link
Croatia: introduction of the euro
Questions dropdown link
How can I get invoice for my charging session?
Issues with charging
Questions dropdown link
Issues with starting a charge / Charging doesn't start
Questions dropdown link
Charging speed too slow?
Questions dropdown link
Why did my car charge less than the station indicated?
Questions dropdown link
The charging station does not work or the display shows an error code
Questions dropdown link
The screen of the charger is black. How can I start a charge?
Questions dropdown link
The charger is blocked by a vehicle with a combustion engine. What can I do?
Questions dropdown link
Mazda MX-30 charging issues at some stations
General questions
Questions dropdown link
Change from ION to IOY in all EVSE-IDs
Questions dropdown link
The Winter Travel Guide (ENG/DEU/FR)
Questions dropdown link
What is the EVSE ID?
Questions dropdown link
MSP, CPO – What does it mean?
Questions dropdown link
The Travel Guide (ENG/DEU/FR)
Questions dropdown link
Space available at IONITY charging stations
Questions dropdown link
Where exactly is the IONITY charging station at the location?
Questions dropdown link
Netherlands: energy information
Questions dropdown link
What about data protection?
Questions dropdown link
What can I do if I need assistance at a charging location?
Questions dropdown link
Contact Customer Service via Email template
Questions dropdown link
Does IONITY manufacture or sell charging hardware?
Questions dropdown link
Offering a location for an IONITY charging station?
Questions dropdown link
Offering locations for IONITY charging stations at hotels, shopping centers or restaurants?
Questions dropdown link
Complaints Book Portugal
Questions dropdown link
IONITY chargers' halo colours
Station Specific Information
Questions dropdown link
IONITY Overbroek (NL) - height limit
Questions dropdown link
IONITY Agira (IT) - site access during night
Questions dropdown link
IONITY Saint-Witz (FR) - access to the site
Questions dropdown link
IONITY Brenner (IT) - height limit
Questions dropdown link
IONITY Bierset (BE) - height limit
Questions dropdown link
IONITY Lovosice (CZ) - lounge access 24/7
Questions dropdown link
IONITY Jarama (ES) - access to the site
Questions dropdown link
IONITY Seclin (FR) - height limit
Questions dropdown link
IONITY Valmontone (IT) - height limit

Information about 3DS authentication for credit cards

The European Union has introduced EU regulation (PSD2 – Payment Service Directive 2) to increase the security for online shopping in the form of two-factor authentication for credit card payments.  

What does that mean?

When you pay with your credit card, you will be asked to confirm your identity a second time with a method that has been determined by your bank.  

How does it work?

Depending on the methods provided by the bank, you will have to enter a code which you receive via SMS or confirm the payment through your banking app (fingerprint, passcode etc.).  

How can I access this for my credit card?

You will have to contact your bank or review the banks website to find out how to access this for your credit card.

No items found.
Was this answer helpful?
Thank you for your feedback!
Oops! Something went wrong while submitting the form.