New IONITY App

  • Do I need to register to use the new IONITY App?

    You’re able to use the IONITY App as a guest. Please note: You’ll benefit from more attractive charging prices per kWh by signing up for an IONITY Subscription. 

  • What’s the difference between IONITY Direct, IONITY Go, IONITY Motion and IONITY Power?

    IONITY Direct: If you haven’t signed up to the IONITY App yet, you can charge with our IONITY Direct without having any subscription.

    IONITY Go: If you’re a registered user of the IONITY App, you’ll automatically benefit from a slightly lower charging price per kWh with IONITY Go. No subscription and no monthly fees. Upgrade to our subscriptions to save even more.

    IONITY Motion: You need to be a registered user of the IONITY App and opt for a subscription. IONITY Motion is ideal for drivers that only occasionally use their electric vehicle and want to benefit from a cheaper charging price per kWh. We charge a monthly basic fee for IONITY Motion.    

    IONITY Power: You need to be a registered user of the IONITY App and opt for a subscription. IONITY Power is the right choice for a majority of EV drivers that want to save money after only two charging sessions per month and to benefit from the cheapest charging prices per kWh. We charge a monthly basic fee for IONITY Power.  

  • What payment methods can I use in the new IONITY App?

    Safely store your account and credit card details within the IONITY App to conveniently pay for your charging sessions. You’re free to use all types of credits cards, Apple Pay, or Google Pay. Please note: Unfortunately, we don’t accept the usage of pre-paid and virtual credit cards due to GDPR. Thank you for your understanding. 

  • What are the conditions of the IONITY Subscriptions?

    The IONITY Subscriptions are valid in 23 European countries, there is a minimum of a one month contract period, and the subscription can be terminated at any time with a notice period of one month.

    For more detailed information, please see our website: https://ionity.eu/en/network/access-and-payment 

  • Can I switch between the tariffs? How can I do that?

    You can upgrade to the IONITY Power anytime within the app. Just go to the associated section and select your desired new subscription. The user will receive an order confirmation both in the IONITY App and to the email address registered in the user account. The switch to the IONITY Power will be implemented immediately and displayed to the user in the app, so you can directly benefit from the new and better conditions.  

    You can also downgrade from IONITY Power to the IONITY Motion subscription within the app. The corresponding switch will be noted in the IONITY App but will only take effect from the next billing date.

  • How exactly will the monthly basic fee for my subscription be collected? When will I be invoiced for the costs of charging sessions?

    The subscription’s basic fee will be collected and invoiced monthly, starting with the day you subscribe and then every month on the same date, your billing date. For example: If you subscribe on 02.06.2025, you will be charged and invoiced on the same day. The next month you will be charged and invoiced on the 02.07.2025.

  • Where can I find the current charging price for my IONITY Subscription in my country?

    You’ll find the current charging price on the IONITY Website IONITY — Seamlessly charge and pay at over 700 charging stations in Europe or in the IONITY App.

  • If I want to cancel my IONITY Subscription, what should I do?

    If you no longer want to subscribe to IONITY Motion or IONITY Power, you can discontinue the subscription anytime in the App. It will remain active until the next billing date which will be displayed in your user profile. Billing date: The basic fee will be invoiced monthly on the day of activation of the subscription.

  • Can I charge my car without having an IONITY Subscription?

    Yes. As a registered IONITY App user you're able to charge your EV also with IONITY Go. No subscription and no monthly fees. You automatically benefit from a slightly lower charging price per kWh in comparison to IONITY Direct. Upgrade to IONITY Power or IONITY Motion to save even more. ** If you haven’t signed up to the IONITY App yet, you can charge with our IONITY Direct without having any subscription. Please note: Without an IONITY Subscription you won’t benefit from more attractive charging prices per kWh.

    **with an average charging session of 30 kWh

  • How much do I have to pay for charging without an IONITY Subscription?

    Here IONITY — Seamlessly charge and pay at over 700 charging stations in Europe you can find an overview of our current pricing.

  • How many languages are available in the IONITY App?

    The IONITY App is available in seven languages: English, German, Dutch, Norwegian, Italian, French, and Spanish.