Please select one of the options to contact us according to these topics:


Whom to contact

General question about:

  • How to charge at IONITY stations
  • How to use the IONITY App/Website
  • Where to find IONITY stations

IONITY Support Team

email Contact us

  • Query about a direct payment via IONITY App/Website 
  • Request or query an invoice for a payment via IONITY App/Website
  • Need to update or delete a payment method in IONITY App
  • Need to delete an IONITY App account

IONITY Direct Payment / App Support Team

email Contact us

Note: if you used an MSP (Mobility Service Provider) card or RFID for the charge, please contact the MSP directly for any payment related queries.

If you wish to contact our Customer Service team via phone, you can find the national contact numbers here:

Our national hotline phone numbers

Para clientes em Portugal: Livro de Reclamações
For customers in Portugal: Complaints book