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How to charge at IONITY?
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Video Guides: How to charge and pay at IONITY
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How can I find an IONITY Charging Station?
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How can I pay?
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How can I stop my charging process?
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How can I charge via the IONITY mobile app: step-by-step
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How can I start the charging process via QR code?
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How can I start the charging process with a RFID or other charging card?
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How long will it take to charge my car?
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Can my electric vehicle charge with 350 kW?
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Do I need a charging cable?
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What adapter is needed for charging at IONITY stations?
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What types of plugs are available at IONITY stations?
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Which vehicles can charge at IONITY?
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What is the difference between AC charging and DC charging?
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Why is the plug locked during charging?
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How safe is an IONITY charging station?
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How much power can IONITY charging stations deliver?
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How do I unlock the plug?
All about the IONITY App
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IONITY Motion and Power Subscriptions
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How can I download and install the new mobile app?
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How can I set up an account for the IONITY App?
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Can I set up a company account for the IONITY App and Power / Motion?
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How can I change my email address in the IONITY App?
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What are the system requirements to run the IONITY app on Android and Apple phones?
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Do I require an account to use the mobile app?
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How can I change my password?
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How can I update my contact details in the app?
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How can I save my credit card details in the app for future payments?
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I forgot my app password. How can I access my account?
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Portugal: Ad-hoc payment via IONITY App and Payment website not available
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Can I use my old user account in the new App?
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IONITY Route Planner
Payment & Billing
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How much does it cost to charge at IONITY?
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What are the payment methods for ad-hoc charging?
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Why have I received a payment reminder email from IONITY?
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Why is my credit card pre-authorised? Have I been charged twice?
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Can I use my banking card at IONITY stations? (NFC Payment)
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How can I change my credit card in the IONITY app?
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Information about 3DS authentication for credit cards
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Can I add my company name and address to the invoice?
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Can I use my charging card at IONITY stations?
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Does IONITY provide RFID / charging cards?
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Refund request for payments via IONITY App
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Do I need a contract to use IONITY?
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Croatia: introduction of the euro
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How can I get invoice for my charging session?
Issues with charging
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Issues with starting a charge / Charging doesn't start
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Charging speed too slow?
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Why did my car charge less than the station indicated?
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The charging station does not work or the display shows an error code
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The screen of the charger is black. How can I start a charge?
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The charger is blocked by a vehicle with a combustion engine. What can I do?
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Mazda MX-30 charging issues at some stations
General questions
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Change from ION to IOY in all EVSE-IDs
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FRAUD ALERT: Beware of fake QR Codes at our Charging Locations
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The Winter Travel Guide (ENG/DEU/FR)
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What is the EVSE ID?
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MSP, CPO – What does it mean?
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The Travel Guide (ENG/DEU/FR)
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Space available at IONITY charging stations
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Where exactly is the IONITY charging station at the location?
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Netherlands: energy information
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What about data protection?
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What can I do if I need assistance at a charging location?
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Contact Customer Service via Email template
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Does IONITY manufacture or sell charging hardware?
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Offering a location for an IONITY charging station?
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Livro de Reclamações Portugal
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Complaints Book Portugal
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IONITY chargers' halo colours
Station Specific Information
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IONITY Overbroek (NL) - height limit
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IONITY Agira (IT) - site access during night
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IONITY Saint-Witz (FR) - access to the site
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IONITY Brenner (IT) - height limit
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IONITY Bierset (BE) - height limit
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IONITY Lovosice (CZ) - lounge access 24/7
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IONITY Jarama (ES) - access to the site
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IONITY Seclin (FR) - height limit
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IONITY Valmontone (IT) - height limit

Contact Customer Service via Email template

f you wish to contact our Customer Service team by email, please use the following contact form:

Contact us

If you wish to contact our Customer Service team via phone, you can find our national contact numbers here:

IONITY national hotline phone numbers

For Portugal only:

Para clientes em Portugal: Livro de Reclamações
For customers in Portugal: Complaints book

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