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How to charge at IONITY?
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Video Guides: How to charge and pay at IONITY
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How can I find an IONITY Charging Station?
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How can I pay?
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How can I stop my charging process?
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How can I charge via the IONITY mobile app: step-by-step
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How can I start the charging process via QR code?
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How can I start the charging process with a RFID or other charging card?
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How long will it take to charge my car?
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Can my electric vehicle charge with 350 kW?
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Do I need a charging cable?
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What adapter is needed for charging at IONITY stations?
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What types of plugs are available at IONITY stations?
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Which vehicles can charge at IONITY?
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What is the difference between AC charging and DC charging?
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Why is the plug locked during charging?
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How safe is an IONITY charging station?
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How much power can IONITY charging stations deliver?
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How do I unlock the plug?
All about the IONITY App
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IONITY Motion and Power Subscriptions
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How can I download and install the new mobile app?
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How can I set up an account for the IONITY App?
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Can I set up a company account for the IONITY App and Power / Motion?
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How can I change my email address in the IONITY App?
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What are the system requirements to run the IONITY app on Android and Apple phones?
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Do I require an account to use the mobile app?
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How can I change my password?
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How can I update my contact details in the app?
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How can I save my credit card details in the app for future payments?
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I forgot my app password. How can I access my account?
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Portugal: Ad-hoc payment via IONITY App and Payment website not available
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Can I use my old user account in the new App?
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IONITY Route Planner
Payment & Billing
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How much does it cost to charge at IONITY?
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What are the payment methods for ad-hoc charging?
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Why have I received a payment reminder email from IONITY?
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Why is my credit card pre-authorised? Have I been charged twice?
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Can I use my banking card at IONITY stations? (NFC Payment)
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How can I change my credit card in the IONITY app?
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Information about 3DS authentication for credit cards
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Can I add my company name and address to the invoice?
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Can I use my charging card at IONITY stations?
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Does IONITY provide RFID / charging cards?
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Refund request for payments via IONITY App
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Do I need a contract to use IONITY?
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Croatia: introduction of the euro
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How can I get invoice for my charging session?
Issues with charging
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Issues with starting a charge / Charging doesn't start
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Charging speed too slow?
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Why did my car charge less than the station indicated?
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The charging station does not work or the display shows an error code
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The screen of the charger is black. How can I start a charge?
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The charger is blocked by a vehicle with a combustion engine. What can I do?
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Mazda MX-30 charging issues at some stations
General questions
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Change from ION to IOY in all EVSE-IDs
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FRAUD ALERT: Beware of fake QR Codes at our Charging Locations
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The Winter Travel Guide (ENG/DEU/FR)
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What is the EVSE ID?
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MSP, CPO – What does it mean?
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The Travel Guide (ENG/DEU/FR)
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Space available at IONITY charging stations
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Where exactly is the IONITY charging station at the location?
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Netherlands: energy information
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What about data protection?
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What can I do if I need assistance at a charging location?
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Contact Customer Service via Email template
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Does IONITY manufacture or sell charging hardware?
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Offering a location for an IONITY charging station?
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Livro de Reclamações Portugal
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Complaints Book Portugal
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IONITY chargers' halo colours
Station Specific Information
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IONITY Overbroek (NL) - height limit
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IONITY Agira (IT) - site access during night
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IONITY Saint-Witz (FR) - access to the site
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IONITY Brenner (IT) - height limit
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IONITY Bierset (BE) - height limit
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IONITY Lovosice (CZ) - lounge access 24/7
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IONITY Jarama (ES) - access to the site
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IONITY Seclin (FR) - height limit
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IONITY Valmontone (IT) - height limit

What can I do if I need assistance at a charging location?

Our local customer service phone numbers  are displayed at all charging stations. For trouble charging or any other support request simply call the provided number to receive immediate assistance.

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