Why have I received a payment reminder email from IONITY?
Please scroll down for viewing the bank account details that are required for transfers of outstanding payments.
What is dunning?
- Dunning is a process IONITY initiates whereby a customer owes IONITY money for charging services or subscription fees.
- The dunning reminder emails inform a customer what amounts are outstanding, what services were bought, and how to make a payment.
What triggers the payment reminder / dunning process for an IONITY App/WebApp customer?
- Customer was successfully pre-authorized for their payment and was able to complete a charging session
- However, IONITY receives a declined payment request from the customer’s bank.
- This triggers the IONITY dunning process.
What triggers the dunning process for an IONITY PASSPORT customer?
- Customer gets billed on the first of every month for their monthly subscription amount (e.g. 17.99 EUR).
- However, the payment for this monthly payment fails.
- IONITY receives a declined payment request from the customer’s bank.
- This triggers the IONITY dunning process.
I did receive an invoice, why are you telling me I have not paid?
- The invoice gets triggered/sent independently of whether or not the payment has been made successfully.
- There are 2 reasons why the payment was rejected by your bank:
- IONITY authorized the card with 1EUR and allowed the customer to charge the car. Then IONITY performed a so-called pre-authorization adjustment, which means that the final amount charged gets passed on to your bank. The bank rejected this adjustment, which is why IONITY did not receive the payment and is sending out the dunning email.
- If you have an IONITY PASSPORT then IONITY debits the monthly fee on the 1st of every month. In some instances, the bank rejects the monthly payment, and IONITY was not able to receive the payment and is sending out the dunning email.
Why did I get a payment reminder email over a lot of outstanding payments?
- IONITY initiated the dunning process in October 2022 and all outstanding payments between 01 January 2022 and October 2022 have been added up in this initial payment reminder.
- Going forward, each failed payment will be processed within 1 week of the payment being missed.
Are there any other options to make the payment apart from a bank transfer?
- At this point in time, the only option is to make the overdue payments via a bank transfer. You will find all details required for the bank transfer in the payment reminder email/PDF.
How long do I have until I have to pay the overdue amount?
- The date by which you have to make the payment is stated in the PDF that is included in your email reminder.
What happens if I do not make the outstanding payments?
- You will be sent a 2nd reminder email
- If you still do not pay, IONITY reserves the right to take legal action.
Bank account details for transfers of pending payments:
Currency | Bank Account number | IBAN | BIC/SWIFT Code | Sort-code | Bank code | Bankgiro Number | Account Name | Name of Bank | Bank Address | |
Austria | EUR | 10135560200 | AT27 1810 0101 3556 0200 | GEBAATWW | x | 18100 | x | lonity GmbH - Zweigniederlassung OESTERREICH | BNP PARIBAS SA | VORDERE ZOLLAMTSSTRASSE 13, WIEN, 1030 |
Belgium | EUR | 895941990 | BE34 0018 9594 1990 | GEBABEBBXXX | x | 001 | x | IONITY GmbH, Belgian branch | BNP PARIBAS FORTIS (FORTIS BANK SA/ | MONTAGNE DU PARC 3, BRUSSELS, 1000 1000 Brussels |
Croatia | EUR | 1135131122 | HR21 2484 0081 1351 3112 2 | RZBHHR2X | x | 2484008 | x | IONITY GMBH - PODRUZNICA ZAGREB | RAIFFEISENBANK AUSTRIA D.D. ZAGREB | MAGAZINSKA CESTA 69, ZAGREB, 10110 |
Czech Republic | CZK | 0644506006060028 | CZ54 6300 0644 5060 0606 0028 | GEBACZPP | x | 6300 | x | IONITY GMBH, ODSTEPNY ZAVOD | BNP PARIBAS S.A., POBOCKA CESKA REP | MILEVSKA 2095, MAIN POINT PANKRAC, 5, FLOOR 6, PRAGUE, 140 00 |
Denmark | DKK | 1700271020 | DK68 8149 1700 2710 20 | FTSBDKKK | x | 8149 | x | IONITY GMBH DANISH BRANCH | BNP PARIBAS S.A. DENMARK, FILIAL AF | ADELGADE 12, 3, COPENHAGEN, 1304 |
Estonia | EUR | 4270949029 | DE17512106004270949029 | BNPADEFFXXX | x | 51210600 | x | IONITY GMBH, EESTI FILIAAL | BNP PARIBAS S.A. NIEDERLASSUNG DEUT | SENCKENBERGANLAGE 19, FRANKFURT AM MAIN, 60325 |
Finland | EUR | 4270942024 | DE02512106004270942024 | BNPADEFFXXX | x | 51210600 | x | IONITY GMBH, SUOMEN SIVULIIKE | BNP PARIBAS S.A. NIEDERLASSUNG DEUT | SENCKENBERGANLAGE 19, FRANKFURT AM MAIN, 60325 |
France | EUR | 11438064 | FR76 3000 4025 1100 0114 3806 468 | BNPAFRPPXXX | x | 30004 | x | lonity GmbH French branch | BNP-PARIBAS SA (FORMERLY BANQUE NAT | 16 BOULEVARD DES ITALIENS, PARIS, 75450 75012 PARIS |
Germany | EUR | 4221418033 | DE43 5121 0600 4221 4180 33 | BNPADEFFXXX | x | 51210600 | x | IONITY GmbH | BNP PARIBAS S.A. NIEDERLASSUNG DEUT | SENCKENBERGANLAGE 19, FRANKFURT AM MAIN, 60325 60327 Frankfurt am Main |
Great Britain | GBP | 89144027 | GB18 BNPA 4063 8489 1440 27 | BNPAGB22XXX | 40-63-84 | BNPA | x | IONITY GmbH | BNP PARIBAS LONDON BRANCH | 10 HAREWOOD AVENUE, LONDON, NW1 6AA |
Hungary | HUF | 7025120300140348 | HU77 1310 0007 0251 2030 0140 3485 | BNPAHUHX | x | 131 | x | IONITY GmbH Hungarian Branch | BNP PARIBAS, HUNGARY BRANCH | TEREZ KORUT 55-57, BUDAPEST, 1062 1062 Budapest |
Ireland | EUR | 43180225 | IE35 BNPA 9902 0643 1802 25 | BNPAIE2DXXX | 99-02-06 | BNPA | x | IONITY GmbH | BNP PARIBAS IRELAND- DUBLIN BRANCH | TERMINI, 3 ARKLE ROAD, DUBLIN, D18 T6T7 |
Italy | EUR | 16456 | IT63 O010 0501 6000 0000 0016 456 | BNLIITRR | x | 01005 | x | IONITY GmbH, Italian branch | BANCA NAZIONALE DEL LAVORO S.P.A. | PIAZZA SAN FEDELE 3, MILANO, 20121 |
Latvia | EUR | 4270878020 | DE55512106004270878020 | BNPADEFFXXX | x | 51210600 | x | IONITY GMBH FILIALE LA TVIJA | BNP PARIBAS S.A. NIEDERLASSUNG DEUT | SENCKENBERGANLAGE 19, FRANKFURT AM MAIN, 60325 |
Lithuania | EUR | 4270952023 | DE77512106004270952023 | BNPADEFFXXX | x | 51210600 | x | IONITY GMBH LIETUVOS FILIALAS | BNP PARIBAS S.A. NIEDERLASSUNG DEUT | SENCKENBERGANLAGE 19, FRANKFURT AM MAIN, 60325 |
Netherlands | EUR | 227729072 | NL17 BNPA 0227 7290 72 | BNPANL2A | x | BNPA | x | IONITY GMBH | BNP PARIBAS S.A. - THE NETHERLANDS | HEERENGRACHT 595, AMSTERDAM, 1017 CE |
Norway | NOK | 210837 | NO14 9021 2108 374 | BNPANOKK | x | 9021 | x | IONITY GMBH (NUF) | BNP PARIBAS S.A. NORWAY BRANCH | STOPERIGATA 2, OSLO, 0250 |
Poland | PLN | 1820554330000003 | PL05 1600 1462 1820 5543 3000 0003 | PPABPLPKXXX | x | 160 | x | IONITY GmbH, Sp. Z.o.o. Oddzial w Polcse | BNP PARIBAS BANK POLSKA S.A. | KASPRZAKA STREET 2, WARSZAWA, 01-211 |
Portugal | EUR | 143050245 | PT50 0034 0109 0014 3050 2454 4 | BNPAPTPLXXX | x | 0034 | x | IONITY GmbH, Surcusal em Portugal | BNP PARIBAS | TORRE OCIDENTE, RUA GALILEU GALILEI 2, FLOOR 13, LISBON, 1500-392 |
Slovakia | EUR | 4270950027 | DE37 5121 0600 4270 9500 27 | BNPADEFFXXX | x | 51210600 | x | IONITY GMBH, ORGANIZACNA ZLOZKA | BNP PARIBAS S.A. NIEDERLASSUNG DEUT | SENCKENBERGANLAGE 19, FRANKFURT AM MAIN, 60325 |
Slovenia | EUR | 4270941026 | DE79512106004270941026 | BNPADEFFXXX | x | 51210600 | x | IONITY GMBH, PODRUZNICA V SLOVENIJI | BNP PARIBAS S.A. NIEDERLASSUNG DEUT | SENCKENBERGANLAGE 19, FRANKFURT AM MAIN, 60325 |
Spain | EUR | 0303322002 | ES21 0149 0101 1403 0332 2002 | BNPAESMSXXX | x | 149 | x | IONITY GMBH, SUCURSAL EN ESPANA | BNP PARIBAS S.A. SUCURSAL EN ESPANA | CALLE EMILIO VARGAS 4, MADRID, 28043 |
Sweden | SEK | 00000094700031982 | SE60 9470 0000 0947 0003 1982 | FTSBSESS | x | 947 | 5952-7978 | IONITY GMBH SWEDISH BRANCH FILIAL | BNP PARIBAS S.A., BANKFILIAL SVERIG | HOVSLAGARGATAN 3, STOCKHOLM, 103 96 |
Switzerland | CHF | 001133062002 | CH42 0868 6001 1330 6200 2 | BPPBCHGGXXX | x | 08686 | x | lonity GmbH 80809 Munchen Zweigniederlassung Schweiz Zurich | BNP PARIBAS (SUISSE) SA | PLACE DE HOLLANDE 2, GENEVA, 1211 |