Why is my credit card pre-authorised? Have I been charged twice?

In order to offer a smooth payment process, we need to make a pre-authorisation/reservation on your card, to verify that the card is working and that sufficient funds are available to cover the payment.

How does it work?

  1. Before the charging session, we reserve 40 EUR on your card (or a similar amount in any of the selected currencies for payment: 40 CHF, 40 GBP, 300 DKK, 500 NOK, 500 SEK, 200 PLN, 15000 HUF, 1000 CZK). 
  2. After you successfully charged your car and the total amount of your charging session is known, we will adjust the reservation to match the final amount of your charging session.
  3. Invoice will be issued once the booking is completed, typically within a day. 
  4. The cancellation of the reservations can take up to 28 business days, though in most cases it is released within 5 business days. 

Have I been double-charged?

Please note, the reservations and the final booking may appear on your card statement as separate line items, however, they have not been booked twice. They are only marked as reservations and final booking, whereby the reservations will be cancelled and the final booking will be charged to your card.

If you tried to initiate multiple charging sessions, you may see multiple reservations of 40 EUR on your card statement.