How to charge at IONITY?
Video guides: How to charge and pay at IONITY (EN/DE/FR)
How can I find an IONITY Charging Station?
How can I pay?
How can I stop my charging process?
How can I charge via the IONITY mobile app: step-by-step
How can I start the charging process via QR code?
How can I start the charging process with a RFID or other charging card?
How long will it take to charge my car?
How fast can I charge at IONITY?
Can my electric vehicle charge with 350 kW?
Do I need a charging cable?
What adapter is needed for charging at IONITY stations?
What types of plugs are available at IONITY stations?
Which vehicles can charge at IONITY?
What is the difference between AC charging and DC charging?
Why is the plug locked during charging?
How safe is an IONITY charging station?
How much power can IONITY charging stations deliver?
How do I unlock the plug?
All about the IONITY App
PASSPORT price reduction of 23rd of January 2024
IONITY PASSPORT subscription from 6th of June 2023
Information for customers with "old" IONITY PASSPORT subscription
How can I download and install the new mobile app?
How can I set up an account for the IONITY app?
Can I set up a company account for the IONITY App and PASSPORT?
How can I change my email address in the IONITY App?
What are the system requirements to run the IONITY app on Android and Apple phones?
Do I require an account to use the mobile app?
How can I change my password?
How can I update my contact details in the app?
How can I save my credit card details in the app for future payments?
I forgot my app password. How can I access my account?
Portugal: Ad-hoc payment via IONITY App and Payment website not available
Can I use my old user account in the new App?
Payment & Billing
How much does it cost to charge at IONITY?
What are the payment methods for ad-hoc charging?
Why have I received a payment reminder email from IONITY?
Why is my credit card pre-authorised? Have I been charged twice?
Can I use my banking card at IONITY stations? (NFC Payment)
How can I change my credit card in the IONITY app?
Information about 3DS authentication for credit cards
Can I add my company name and address to the invoice?
Can I use my charging card at IONITY stations?
Does IONITY provide RFID / charging cards?
Refund request for payments via IONITY App
Do I need a contract to use IONITY?
Croatia: introduction of the euro
Varför har jag fått en betalningspåminnelse från IONITY?
Hvorfor har jeg mottatt en betalingspåminnelse fra IONITY?
Pourquoi ai-je reçu un courriel de rappel de paiement d'IONITY ?
Issues with charging
Issues with starting a charge / Charging doesn't start
Charging speed too slow?
Why did my car charge less than the station indicated?
The charging station does not work or the display shows an error code
The screen of the charger is black. How can I start a charge?
The charger is blocked by a vehicle with a combustion engine. What can I do?
Mazda MX-30 charging issues at some stations
General questions
IONITY national hotline phone numbers
Change from ION to IOY in all EVSE-IDs
The Winter Travel Guide (ENG/DEU/FR)
What is the EVSE ID?
MSP, CPO – What does it mean?
The Travel Guide (ENG/DEU/FR)
Space available at IONITY charging stations
Where exactly is the IONITY charging station at the location?
Avertissement d'activités frauduleuses - Warning of fraudulent activities - Warnung vor …
Netherlands: energy information
What about data protection?
What can I do if I need assistance at a charging location?
Contact Customer Service via Email template
Does IONITY manufacture or sell charging hardware?
Offering a location for an IONITY charging station?
Offering locations for IONITY charging stations at hotels, shopping centers or restaurants?
Livro de Reclamações Portugal
Complaints Book Portugal
Fraud warning: QR codes/ Warnhinweis auf Betrug: QR-Codes/ Avertissement sur la fraude: QR codes
IONITY chargers' halo colours
Station Specific Information
IONITY Overbroek (NL) - height limit
IONITY Agira (IT) - site access during night
IONITY Saint-Witz (FR) - access to the site
IONITY Brenner (IT) - height limit
IONITY Bierset (BE) - height limit
IONITY Lovosice (CZ) - lounge access 24/7
IONITY Jarama (ES) - access to the site
IONITY Seclin (FR) - height limit
IONITY Valmontone (IT) - height limit
Email Contact
Charging Website
Hotline Telephone Numbers
en
en
de
How to charge at IONITY?
Video guides: How to charge and pay at IONITY (EN/DE/FR)
How can I find an IONITY Charging Station?
How can I pay?
How can I stop my charging process?
How can I charge via the IONITY mobile app: step-by-step
How can I start the charging process via QR code?
How can I start the charging process with a RFID or other charging card?
How long will it take to charge my car?
How fast can I charge at IONITY?
Can my electric vehicle charge with 350 kW?
Do I need a charging cable?
What adapter is needed for charging at IONITY stations?
What types of plugs are available at IONITY stations?
Which vehicles can charge at IONITY?
What is the difference between AC charging and DC charging?
Why is the plug locked during charging?
How safe is an IONITY charging station?
How much power can IONITY charging stations deliver?
How do I unlock the plug?
All about the IONITY App
PASSPORT price reduction of 23rd of January 2024
IONITY PASSPORT subscription from 6th of June 2023
Information for customers with "old" IONITY PASSPORT subscription
How can I download and install the new mobile app?
How can I set up an account for the IONITY app?
Can I set up a company account for the IONITY App and PASSPORT?
How can I change my email address in the IONITY App?
What are the system requirements to run the IONITY app on Android and Apple phones?
Do I require an account to use the mobile app?
How can I change my password?
How can I update my contact details in the app?
How can I save my credit card details in the app for future payments?
I forgot my app password. How can I access my account?
Portugal: Ad-hoc payment via IONITY App and Payment website not available
Can I use my old user account in the new App?
Payment & Billing
How much does it cost to charge at IONITY?
What are the payment methods for ad-hoc charging?
Why have I received a payment reminder email from IONITY?
Why is my credit card pre-authorised? Have I been charged twice?
Can I use my banking card at IONITY stations? (NFC Payment)
How can I change my credit card in the IONITY app?
Information about 3DS authentication for credit cards
Can I add my company name and address to the invoice?
Can I use my charging card at IONITY stations?
Does IONITY provide RFID / charging cards?
Refund request for payments via IONITY App
Do I need a contract to use IONITY?
Croatia: introduction of the euro
Varför har jag fått en betalningspåminnelse från IONITY?
Hvorfor har jeg mottatt en betalingspåminnelse fra IONITY?
Pourquoi ai-je reçu un courriel de rappel de paiement d'IONITY ?
Issues with charging
Issues with starting a charge / Charging doesn't start
Charging speed too slow?
Why did my car charge less than the station indicated?
The charging station does not work or the display shows an error code
The screen of the charger is black. How can I start a charge?
The charger is blocked by a vehicle with a combustion engine. What can I do?
Mazda MX-30 charging issues at some stations
General questions
IONITY national hotline phone numbers
Change from ION to IOY in all EVSE-IDs
The Winter Travel Guide (ENG/DEU/FR)
What is the EVSE ID?
MSP, CPO – What does it mean?
The Travel Guide (ENG/DEU/FR)
Space available at IONITY charging stations
Where exactly is the IONITY charging station at the location?
Avertissement d'activités frauduleuses - Warning of fraudulent activities - Warnung vor …
Netherlands: energy information
What about data protection?
What can I do if I need assistance at a charging location?
Contact Customer Service via Email template
Does IONITY manufacture or sell charging hardware?
Offering a location for an IONITY charging station?
Offering locations for IONITY charging stations at hotels, shopping centers or restaurants?
Livro de Reclamações Portugal
Complaints Book Portugal
Fraud warning: QR codes/ Warnhinweis auf Betrug: QR-Codes/ Avertissement sur la fraude: QR codes
IONITY chargers' halo colours
Station Specific Information
IONITY Overbroek (NL) - height limit
IONITY Agira (IT) - site access during night
IONITY Saint-Witz (FR) - access to the site
IONITY Brenner (IT) - height limit
IONITY Bierset (BE) - height limit
IONITY Lovosice (CZ) - lounge access 24/7
IONITY Jarama (ES) - access to the site
IONITY Seclin (FR) - height limit
IONITY Valmontone (IT) - height limit
How fast can I charge at IONITY?
