We aim to continuously improve our offer, therefore on 6th of June we are launching a new subscription model IONITY PASSPORT to our customers. At the same time, the previous product will be discontinued.
What will happen to my existing IONITY PASSPORT subscription?
Existing customers were informed on 1st of June 2023 that their subscription will expire at the end of the respective contract term and will not be continued.
The IONITY PASSPORT with the new conditions can be booked directly in the IONITY app from 6th of June 2023. More details can be found on our website: https://ionity.eu/en/network/access-and-payment
When will my existing subscription end?
On 1st of June 2023 all existing customers of the old IONITY PASSPORT were informed that their subscription will expire at the end of the respective contract term and will not be continued. You can find the exact date of the end of your subscription in the email you received.
Customers who are already in the renewal phase after the 12-month minimum contract period can use their PASSPORT for one more month, until 30th of June 2023, at previous conditions. Then the subscription will finish.
Customers who are still in the minimum contract period can use IONITY PASSPORT at previous conditions until the end of the respective minimum contract period.
Can I terminate my current IONITY PASSPORT contract early, even if I am still in the minimum contract period, and switch to the new product? If so, how?
Unfortunately, early termination is not possible. If you want to switch, you must wait until your contract period has expired. You can then book the new IONITY PASSPORT quickly and easily via the IONITY App.
You do not need to cancel your existing IONITY PASSPORT contract for this. It will end automatically when the contract period expires.
Why can't I subscribe to IONITY PASSPORT at the moment and until 6th of June 2023?
In the period from December 6, 2022 to June 6, 2023 no new IONITY PASSPORT subscription contracts can be concluded.
Since December 6, we have been working on the further development of our subscription model. The new IONITY PASSPORT can be booked easily in the IONITY app from June 6, 2023.