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Hotline Telephone Numbers
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Support Portal
How to charge at IONITY?
How can I charge via the IONITY mobile app: step-by-step
How can I start the charging process via QR code?
How can I start the charging process with a RFID or other charging card?
Do I need a charging cable?
All about the IONITY App
How can I download and install the new mobile app?
Information about 3DS authentication for credit cards
Can I set up a company account for the IONITY App and PASSPORT?
How can I pay? What are the payment methods?
Payment & Billing
Why have I received a payment reminder email from IONITY?
How much does it cost to charge at IONITY?
Why is my credit card pre-authorised? Have I been charged twice?
Can I add my company name and address to the invoice?
Issues with charging
Issues with starting a charge / Charging doesn't start
Charging speed too slow or vehicle is not fully charged?
Why did my car charge less than the station indicated?
The charging station does not work or the display shows an error code
How fast can I charge at IONITY?
Can my electric vehicle charge with 350 kW?
How long will it take to charge my car?
How much power can IONITY charging stations deliver?
What is the difference between AC charging and DC charging?
General questions
IONITY national hotline phone numbers
Where exactly is the IONITY charging station at the location?
Avertissement d'activités frauduleuses - Warning of fraudulent activities - Warnung vor betrügerischen Aktivitäten
Netherlands: energy information
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