Hotline Telephone Numbers
How to charge at IONITY?
How can I find an IONITY Charging Station?
How can I pay?
How can I charge via the IONITY mobile app: step-by-step
How can I start the charging process via QR code?
All about the IONITY App
IONITY PASSPORT no longer available to new customers from 06.12.2022
How can I download and install the new mobile app?
How can I set up an account for the IONITY app?
Information about 3DS authentication for credit cards
Payment & Billing
Why have I received a payment reminder email from IONITY?
How much does it cost to charge at IONITY?
Why is my credit card pre-authorised? Have I been charged twice?
How can I change my credit card in the IONITY app?
Issues with charging
Issues with starting a charge / Charging doesn't start
Charging speed too slow?
Why did my car charge less than the station indicated?
The charging station does not work or the display shows an error code
IONITY national hotline phone numbers
The Winter Travel Guide (ENG/DEU/FR)
How long will it take to charge my car?
Can my electric vehicle charge with 350 kW?
Station Specific Information
IONITY Overbroek (NL) - height limit
IONITY Agira (IT) - site access during night
IONITY Saint-Witz (FR) - access to the site
IONITY Brenner (IT) - height limit
Don't track me.