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Email Contact
Hotline Telephone Numbers
English
German
Support Portal
All about the new IONITY App
How can I download and install the new mobile app?
How can I charge via the smartphone app: step-by-step
Information about 3DS authentication for credit cards
Can I set up a company account for the IONITY App and PASSPORT?
Payment & Billing
Why is my credit card pre-authorised? Have I been charged twice?
Can I add my company name and address to the invoice?
Can I use my charging card at IONITY stations?
Does IONITY provide RFID / charging cards?
General questions
Our national hotline phone numbers
Where exactly is the IONITY charging station at the location?
How much does it cost to charge at IONITY?
How safe is an IONITY charging station?
How to charge at IONITY?
Do I need a charging cable?
How can I authorise at IONITY?
How can I start the charging process via QR code?
How can I start the charging process with a RFID or other charging card?
How fast can I charge at IONITY?
Can my electric vehicle charge with 350 kW?
How long will it take to charge my car?
How much power can IONITY charging stations deliver?
What is the difference between AC charging and DC charging?
Issues with charging
Issues with starting a charge / Charging doesn't start
Charging speed too slow or vehicle is not fully charged?
Why did my car charge less than the station indicated?
The charging station does not work or the display shows an error code
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