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General questions
Our national hotline phone numbers
Where exactly is the IONITY charging station at the location?
How much does it cost to charge at IONITY?
How safe is an IONITY charging station?
How to charge at IONITY?
Do I need a charging cable?
How can I authorise at IONITY?
How can I start the charging process via IONITY App / Website?
How can I start the charging process via QR code?
How fast can I charge at IONITY?
Can my electric vehicle charge with 350 kW?
How long will it take to charge my car?
How much power can IONITY charging stations deliver?
What is the difference between AC charging and DC charging?
Issues with charging
Issues with starting a charge / Charging doesn't start
Charging speed too slow or vehicle is not fully charged?
Why did my car charge less than the station indicated?
The charging station does not work or the display shows an error code
Payment & Billing
Do you offer registrations for faster payments?
Can I use my charging card at IONITY stations?
Does IONITY provide RFID / charging cards?
Why is my credit card / PayPal account pre-authorised?
All about the App
How can I register in the IONITY App or on the IONITY Website?
How to login into the IONITY App?
How can I change my IONITY App password?
I forgot my IONITY App password. What can I do?
