What triggers the payment reminder process for an IONITY customer?
Subscriber
Monthly subscription invoiced - The customer receives an invoice for their IONITY Power or Motion monthly subscription fee (e.g., 5.99 EUR or the equivalent in local currency).Payment attempt fails - The credit‑card payment for this monthly subscription fee is attempted but does not go through.Bank declines transaction - IONITY receives a notification from the customer’s bank that the payment has been declined.Reminder process triggered - Because the subscription fee remains unpaid, IONITY’s automated payment‑reminder process is activated to collect the outstanding amount.
App/WebApp
Pre‑authorisation succeeded - Your credit card was successfully pre‑authorised, which allowed the charging session to start and finish without interruption.Final payment failed - After the session, IONITY attempted to collect the actual payment, but your bank did not release the funds.Reminder process triggered - Because the payment could not be collected, the system automatically sends a reminder to settle the outstanding amount.
