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I have received an invoice, why are you telling me I have not paid?

The invoice gets triggered and sent regardless of whether the credit card payment went through or not
There are two reasons why the payment may have been rejected by your bank:
- IONITY requested a pre‑authorization of 40 EUR (or the equivalent in other currencies). The customer’s bank approved this amount, allowing the charging session to proceed normally. After the session, IONITY submitted an adjustment request for the final charging amount. However, some banks may decline this adjustment, which prevents the final payment from being collected.
- If you have an IONITY Motion or Power subscription, the monthly fee is charged automatically on your recurring billing date. In some cases, the subscription payment does not go through—for example, if your bank declines the transaction. When this happens, the subscription fee remains unpaid, and IONITY’s automated payment‑reminder process is triggered to collect the outstanding amount.