How can we help?

Got a question or ran into a charging issue? The IONITY Customer Support is here to help you get back on the road quickly.

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Service updates & important notices

Recent Welcome E-Mail

We recently updated our system and migrated user accounts to our new app. As a result, some users received a Welcome email. If you received this email, it means your IONITY account has been successfully migrated. We apologize for any confusion this may have caused. Please be assured that your data remains secure and has not been shared with any third party.

This email was part of an internal account migration and not an external breach.

Thank you for your understanding.

Available across 24 countries.

An IONITY electric car charger, which is white featuring the IONITY logo and brand symbols.

All access with our app.

A woman smiling, wearing a headset talking to a customer on the support hotline.
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24/7 support for EV charging issues in Austria
Austria
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24/7 support for EV charging issues in Belgium
Belgium
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24/7 support for EV charging issues in Croatia
Croatia
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24/7 support for EV charging issues in Czech Republic
Czech Republic
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24/7 support for EV charging issues in Denmark
Denmark
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24/7 support for EV charging issues in Estonia
Estonia
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24/7 support for EV charging issues in Finland
Finland
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24/7 support for EV charging issues in France
France
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24/7 support for EV charging issues in Germany
Germany
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24/7 support for EV charging issues in Hungary
Hungary
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24/7 support for EV charging issues in Ireland
Ireland
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24/7 support for EV charging issues in Italy
Italy
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24/7 support for EV charging issues in Latvia
Latvia
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24/7 support for EV charging issues in Lithuania
Lithuania
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24/7 support for EV charging issues in Netherlands
Netherlands
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24/7 support for EV charging issues in Norway
Norway
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24/7 support for EV charging issues in Poland
Poland
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24/7 support for EV charging issues in Portugal
Portugal
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24/7 support for EV charging issues in Slovakia
Slovakia
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24/7 support for EV charging issues in Slovenia
Slovenia
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24/7 support for EV charging issues in Spain
Spain
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24/7 support for EV charging issues in Sweden
Sweden
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24/7 support for EV charging issues in Switzerland
Switzerland
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24/7 support for EV charging issues in the U.K.
United Kingdom
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Free call for UK Residents
United Kingdom (Residents)