How can we help?

Got a question or ran into a charging issue? The IONITY Customer Support is here to help you get back on the road quickly.

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Service updates & important notices

Fraud warning: QR codes

We have been made aware that QR codes displayed on some of our chargers may be manipulated by fraudsters and lead customers to payment websites, which are NOT related to IONITY.

When scanning the QR code for direct payment, please make sure that you are redirected to the official IONITY payment website: https://payment.ionity.eu/

After scanning a legit IONITY QR code, you will be directed to intercharge.eu for a couple of seconds. Redirection to https://payment.ionity.eu/ should occur right afterwards. If you come across this issue at one of our locations, please report it to our Customer Service.

Available across 24 countries.

An IONITY electric car charger, which is white featuring the IONITY logo and brand symbols.

All access with our app.

A woman smiling, wearing a headset talking to a customer on the support hotline.
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24/7 support for EV charging issues in Austria
Austria
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Belgium
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Finland
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Germany
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Hungary
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24/7 support for EV charging issues in Ireland
Ireland
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Latvia
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Lithuania
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24/7 support for EV charging issues in Norway
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24/7 support for EV charging issues in Poland
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24/7 support for EV charging issues in Slovakia
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24/7 support for EV charging issues in Slovenia
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24/7 support for EV charging issues in Spain
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24/7 support for EV charging issues in Sweden
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24/7 support for EV charging issues in Switzerland
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24/7 support for EV charging issues in the U.K.
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United Kingdom (Residents)