1st March 2022 --

Our monthly billing system did not perform as expected and instead of creating one monthly payment our system generated a number of pre-authorisations with the bank.

What are we doing to fix this?

  • IONITY will cancel all payments that were generated in error. This can take up to one week to be processed within IONITY.
  • As you may be aware, IONITY cannot influence the customers bank on how fast the bank credits the cancelled pre-authorisations back to the bank account. Therefore, depending on your bank, it might take several weeks for your bank to release the pre-authorised payment(s).
  • IONITY will only debit your account with one monthly IONITY PASSPORT subscription fee.

Do you have any questions? Our Customer Service is happy to help you at any time!