One of the most common issues that prevents a charge to start is the improper connection between the connector/plug and the car. In this case, the connector/plug cannot lock in the port, which is required for security reasons to start charging. Here are some recommended steps to follow:
- Tension on cable/connector: check, if there is too much tension on the cable and the connector: due to the weight of the cooled charging cables or due to the large distance between car and charger, there may be too much pressure on the cable and, as a result, the connector/plug doesn't sit firmly in the car's charge port. In this case, some chargers may display error code: 62 or 50, indicating a time-out.
Recommended action: Move the connector/plug up slightly and push it firmly into the car's charging port. Hold the connector/plug firmly in the car's charging port for a few seconds, until it gets locked. In case of a problem, please unplug the connector/plug from your car and return it to the charger. Restart the process.
Connection time-out: delays between payment authorisation and inserting the connector/plug in the car can lead to a time-out, which may prevent the charging process to start. In this case, some chargers may display error code: 63.Recommended action: Prepare your payment authorisation before connecting your car with the connector/plug to avoid a time-out. In case of a time-out, please unplug the connector/plug from your car and return it to the charger. Restart the process.
- Car is not switched off: if the vehicle is not properly switched off, for example not in gear P (Parking), charging might not be possible (please check your car's operating manual for exact pre-conditions of charging).