1. Open the app or go to https://payment.ionity.eu.
  2. Click on the three dashes in the upper right corner to open the menu.
  3. Click in the menu on <Login>.
  4. In the login mask you will find the fields <USERNAME> and <PASSWORD>, click below on <FORGOT PASSWORD?>.
  5. A pop-up window will open with the field <USERNAME>, please enter your username (e-mail) here and then click on <SEND>.
  6. An e-mail will be sent to the address associated with your account with instructions on how to reset your password.
  7. Click on the link in the above-mentioned mail, you will be redirected to a page where you can create a new password.
  8. Enter your new password, confirm it and click on the orange bar with the text <SAVE>.
  9. The message <Your password has been successfully reset> will appear. Click on the orange bar with <OK> to log in directly and continue as usual in the IONITY App / Website.